Return Policy

If for any reason you are not satisfied with your purchase, you can return it to us within 30 days of delivery. You must notify us by email or phone and state the reason for the return. Upon receipt of your return, we will refund the purchase price to your account within 7 days.

Returns
We accept returns for both defective and fault-free products.

Exchange
Exchange possible

Product Condition
New only

Return Period
30 days

Method
By mail

Return Label
Customer's responsibility

Restocking Fee
No cost

1. Registering your return

To register your return, simply contact qzaqklfglwg@hotmail.com. Our customer service team will process your return as soon as possible. Still no response to your email within 24-48 hours? Most likely, it has already been answered, so we ask you to check your spam folder. Our reply might have ended up there! Unfortunately, this is beyond our control.

2. Preparing your product

Pack the product you are returning properly and securely, preferably in its original packaging. Please note: Unfortunately, we cannot cover the cost of return shipping.

3. Sending us your package

Send the package (with Track & Trace) to the return address described here:

Address: Koloniestraße 102,
Duisburg, Regierungsbezirk Düsseldorf 47057, Germany

Please note. The cost of your return depends on the size of your order.

Shipping country - Germany
Shipping method - DHL, Hermes & Deutsche Post + Track&Trace

4. Have the purchase amount refunded to your account

A full refund will be processed via the original payment method after we receive your return. If possible, items should be returned in their original condition and as undamaged as possible. The purchase amount will be refunded to you via the payment method you used. The purchase amount will be credited to your bank account or other payment method within two business days.

Please note: Always contact our customer service before returning your order. Orders returned without prior contact cannot be refunded.

Hygiene items

A list of hygiene items that cannot be returned and are non-refundable (the list is not exhaustive): underwear, bikini, make-up, hair styling products, beauty products, etc. We take hygiene and public safety seriously and, for the safety of our customers, reject returns of beauty and health products.

Damaged or defective items

If you receive a damaged or defective product, please contact us immediately and send photos of the damaged item. We will arrange a replacement or refund as soon as possible.
Wrong product received: If you accidentally received the wrong product, please also contact us to receive the correct item at no additional cost.

Item not received

If your item has not arrived within the expected delivery time, please contact us so we can investigate the situation and find a suitable solution. Your order may still be in transit. Check our shipping policy here and check the status of your order on our tracking page.

Order Cancellation

Cancellation of your order is only possible up to 5 minutes after placing the order. After 3 hours, our orders are stopped from processing, and unfortunately, cancellation is no longer possible.

If you wish to cancel your order, please contact qzaqklfglwg@hotmail.com after placing your order.

Returns are always at the sender's risk; return costs are not refunded.